THE IMPACTS ON LEADERSHIP, OFFICIAL’S COMPETENCE, ORGANIZATIONAL CULTURE AND PARTICIPATION OF PEOPLE TOWARD THE QUALITY OF INTEGRATED LICENSING SERVICES ON TRADING BUSINESS LICENSE (SIUP) IN BEKASI CITY

Ismaniah, Ismaniah and Adiwisastra, Josy and Hubeis, Musa and Ambiar, Hariatia (2020) THE IMPACTS ON LEADERSHIP, OFFICIAL’S COMPETENCE, ORGANIZATIONAL CULTURE AND PARTICIPATION OF PEOPLE TOWARD THE QUALITY OF INTEGRATED LICENSING SERVICES ON TRADING BUSINESS LICENSE (SIUP) IN BEKASI CITY. Scientific Research Journal (SCIRJ), VIII (i2). pp. 1-6. ISSN 2201-2796

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Abstract

– This study has a purpose to know the impacts on leadership, official’s competence, organizational culture and participation of people toward the quality of integrated licensing services on trading business license (SIUP) in Bekasi City, West Java, Indonesia. Non�effectiveness of the implementation of integrated licensing services on SIUP in Bekasi City is a significant meaning of this study. The method of this study uses a quantitative approach as an instrument to collect data by making survey through questionnaire and field observation. In addition, secondary data is obtained from district government that is published through BPS and DPM�PTSP Bekasi. Then, this data is analized statistically by using multiple regression analysis. The result of study indicates that leadership, official’s competence, organizational culture and participation of the people, either partially or collectively, have significant impacts on the quality of integrated licensing services on trading business license (SIUP) in Bekasi City. Thus, in order to make the implementation of integrated services more effective, it needs effort to improve creative, active and innovative leadership and to have high integrity through education and training; improve the official’s competence through the improvement of analytical thinking capability; strengthen organizational culture through the improvement of innovation and detailed things as well as increase the involvement of people in integrated licensing services through socializations to the community and the use of communication media through e-government of Bekasi City. Key Words: leadership, official’s competence, organizational culture, participation of people, quality of services, trading business license (SIUP).

Item Type: Article
Subjects: Teknologi dan Ilmu Terapan > Teknik Industri
Divisions: Fakultas Teknik > Teknik Industri
KODE PRODI: teknik industri
Creators:
CreatorsNIM/NIDN
Ismaniah, Ismaniah0309036503
Adiwisastra, JosyUNSPECIFIED
Hubeis, MusaUNSPECIFIED
Ambiar, HariatiaUNSPECIFIED
Depositing User: Ismaniah Ismaniah Ukar
Date Deposited: 05 Nov 2021 08:19
Last Modified: 05 Nov 2021 08:19
URI: http://repository.ubharajaya.ac.id/id/eprint/11359

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