Universitas Bhayangkara Jakarta Raya

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Hasanuddin, Hasanuddin (2025) Determinasi Kualitas Pelayanan melalui Motivasi: Peran Disiplin Kerja, Teknologi, Budaya, dan Kepemimpinan dengan Moderasi Pengalaman Kerja Pada Pemerintah Kota Bekasi. Jurnal Ekonomi Manajemen Sistem Informasi (JEMSI), 6 (5). pp. 3271-3288. ISSN 2686-5238

Archive (Artikel) 2025_Determinasi Kualitas Pelayanan melalui Motivasi.pdf - Other Download (392kB)

Abstract

One of the important benchmarks for evaluating government performance, especially at the regional level, is the quality of public services. The purpose of this study is to see how work discipline, technology adoption, work culture, and leadership impact service quality. This is done by using work experience as a moderating variable and work motivation as an intervening variable. To conduct a literature study, literature from relevant scientific journals, books, and policy documents was studied. The results of the study indicate that the four independent variables contribute significantly to improving service quality. Work experience plays a role in mediating the relationship between these variables and service quality, and work motivation plays a role in mediating the relationship. This study emphasizes that improving public services requires a broad approach, including servant leadership, integrated technology adoption, improving human resource capabilities, and a good work culture. It is hoped that these findings will be the basis for making policies that improve the quality of public services, especially under the Bekasi City government.

Item Type:	Article
Subjects:	Manajemen > Manajemen SDM
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	Hasanuddin Hasanuddin
Date Deposited:	30 Jun 2025 06:51
Last Modified:	30 Jun 2025 06:51
URI:	http://repository.ubharajaya.ac.id/id/eprint/34949

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