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Thesis
Desitasari, Chika Dwi (2021) Pengaruh Kualitas Pelayanan, Kepercayaan, dan Word of Mouth Terhadap Kepuasan Pelanggan Jasa Service AC (Air Conditioner) Fajar Teknik di Bekasi Utara Pada Masa Pandemi Covid-19. Undergraduate thesis, Universitas Bhayangkara Jakarta Raya.