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Panday, Rorim and Hartati, Ayuna Suci and Navanti, Dovina (2019) Queue Systems Evaluation of Fast food Industrial. Jurnal Inovasi Bisnis dan Manajemen Indonesia, 3 (1). pp. 17-26.
Hartati, Ayuna Suci (2019) Analisis Sistem Antrian Dalam Upaya Mengoptimalkan Kualitas Pelayanan, Study Kasus : Store Hokben Ujung Menteng Jakarta Timur. Undergraduate thesis, Universitas Bhayangkara Jakarta Raya.