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Septyana, Yussyka (2015) Analisis Pengaruh Sistem Antrian terhadap Pelayanan Nasabah Guna Mengupayakan Kenyamanan Secara Optimal di Bank BTN Tbk., Kecamatan Somber Jaya-Tambun Selatan. Undergraduate thesis, Universitas Bhayangkara Jakarta Raya.