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Thesis
Prasetyo, Rizky Achmad (2024) Analisis Kepuasan Pelanggan Terhadap Kualitas Jasa Logistik PT Blibli Express Service Cikarang (BES Cikarang) Menggunakan Metode Service Quality (Servqual) dan Importance Performace Analiysis (IPA). Undergraduate thesis, Universitas Bhayangkara Jakarta Raya.