Universitas Bhayangkara Jakarta Raya

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Setiyawan, Mochamad Raka (2021) Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan End User dengan Metode Servqual (Service Quality) di PT. Lotte Shopping Indonesia Store 08 Bekasi. Undergraduate thesis, Universitas Bhayangkara Jakarta Raya.

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