Universitas Bhayangkara Jakarta Raya

Institutional Repositories

Pratama, Reynaldi (2019) Designing Web-based Online Helpdesk Information System at PDAM Tirta Bhagasasi Bekasi. Undergraduate thesis, Universitas Bhayangkara Jakarta Raya.

	Text (Cover-Daftar Isi) 201310225192_Reynaldi Pratama_Cover-Daftar Isi.pdf Download (2MB)
	Text (BAB I) 201310225192_Reynaldi Pratama_BAB I.pdf Download (971kB)
	Text (BAB II, III, IV) 201310225192_Reynaldi Pratama_BAB II, III, IV.pdf Restricted to Registered users only Download (3MB)
	Text (BAB V) 201310225192_Reynaldi Pratama_BAB V.pdf Download (659kB)
	Text (Daftar Pustaka) 201310225192_Reynaldi Pratama_Daftar Pustaka.pdf Download (657kB)
	Text (Lampiran) 201310225192_Reynaldi Pratama_Lampiran.pdf Restricted to Registered users only Download (1MB)

Abstract

In this study found obstacles that occur in Customers and Officers. Where, customers have not been able to check and complain online. And officers have obstacles such as the difficulty of finding the location of a region that is experiencing interference based on customer complaints either directly or by telephone. With these problems an information system is created that can be used to assist customers in checking water bills on a monthly basis and customers can submit problems that are occurring to immediately get a handling response from officers of PDAM Tirta Bhagasasi Bekasi. In making this information system, the method used is the Prototyping method. The results show that this information system can accelerate real time service activities and be equipped with a GIS system so that customers can place locations in accordance with the problem area and officers can easily find that location.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Web-based online helpdesk information system
Subjects:	Teknologi dan Ilmu Terapan > Teknik Informatika
Divisions:	Fakultas Teknik > Teknik Informatika
Depositing User:	Eni Astuti
Date Deposited:	19 May 2020 01:37
Last Modified:	19 May 2020 01:37
URI:	http://repository.ubharajaya.ac.id/id/eprint/2235

Actions (login required)

View Item

Downloads