Designing Web-based Online Helpdesk Information System at PDAM Tirta Bhagasasi Bekasi.

Pratama, Reynaldi (2019) Designing Web-based Online Helpdesk Information System at PDAM Tirta Bhagasasi Bekasi. Undergraduate thesis, Universitas Bhayangkara Jakarta Raya.

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In this study found obstacles that occur in Customers and Officers. Where, customers have not been able to check and complain online. And officers have obstacles such as the difficulty of finding the location of a region that is experiencing interference based on customer complaints either directly or by telephone. With these problems an information system is created that can be used to assist customers in checking water bills on a monthly basis and customers can submit problems that are occurring to immediately get a handling response from officers of PDAM Tirta Bhagasasi Bekasi. In making this information system, the method used is the Prototyping method. The results show that this information system can accelerate real time service activities and be equipped with a GIS system so that customers can place locations in accordance with the problem area and officers can easily find that location.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Web-based online helpdesk information system
Subjects: Teknologi dan Ilmu Terapan > Teknik Informatika
Divisions: Fakultas Teknik > Teknik Informatika
KODE PRODI: KODEPRODI55201#Teknik Informatika
Pratama, ReynaldiNIM201310225192
Thesis advisorKusdarnowo, KusdarnowoNIDN0329076601
Thesis advisorNoeman, AchmadNIDN0328048402
Depositing User: Eni Astuti
Date Deposited: 19 May 2020 01:37
Last Modified: 19 May 2020 01:37

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